Website Care Pro
Weekly care, daily backups and up to 3 hours of changes each month.
Why people order this
When your site brings in orders or leads every day, monthly updates and an occasional backup are not enough. Problems need to be noticed fast, backups need to be recent, and small changes should not wait in a queue. Pro is our most hands-on plan.
Good for
- A busy online store or booking site where every hour offline costs money.
- A business that changes its site often: offers, new pages, staff and photos.
- Teams who want one place to send website requests and have them handled quickly.
What's included
Not included
- Unused hours, which do not roll over to the next month.
- Larger work such as redesigns or new features. We quote those separately.
- Deep speed work on page templates. See Speed & Core Web Vitals.
- Hosting, which is a separate plan.
- Paid plugin or theme licence renewals.
What you get
About this service
For a site your business relies on every day, like a busy store or a lead-generating site. We update it every week, back it up off-site every day, check speed and security every month and look into it quickly if it goes down.
Up to 3 hours of changes each month and your tickets go first in the queue. Billed monthly by invoice. We never charge your card automatically, and you can cancel any time.
How the work runs
Starts as soon as the first monthly invoice is paid and continues month by month.
Start
Once the first invoice is paid, we get access, take a first backup and set up daily off-site backups.
Health check
Within the first week we check speed, security and updates and tell you what needs attention.
Weekly care
Every week we run updates and checks; your change requests are handled as they come in.
Summary
Each month you get a summary of the work and the hours used.
What we need from you
- Admin access to your website.
- Hosting or cPanel access.
- Change requests sent through your client account.
Good to know before you order
How is it billed?
Monthly by invoice. You pay by card, bank transfer or wallet credit, and nothing is ever charged automatically.
Can I cancel?
Yes, any time through a support ticket. The plan will not renew after the month you have paid for.
How fast is a fast response?
During working hours we start looking as soon as the uptime alert comes in. Outside working hours we pick it up first thing the next working day, or sooner when we can.
Where are the backups kept?
Off-site, away from your hosting, so one server problem cannot take out both the site and its backups. We can restore the site from a recent day of your choice.
What if a request needs more than 3 hours?
We tell you before starting and quote the extra time, so there are no surprises.
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Ready for a website that brings in customers?
Tell us what you need and we will reply with a clear plan and price.